Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email and our Customer Support team will be happy to assist you further!
Due to the large number of players. Customer support is available via email at email@example.com
We take pride in being amoung the most responsive customer service teams in the industry! Customer service tickets can expect a response between 2 - 14 business days.
The Bitcoin available for winning is posted in a public address before the game begins. Where you can verify the signatures are correct when the winning words are announced. The blockchain ensures that the winners must actually win and can not be awarded after the fact.
Each game has the public address listed where the BTC is held for the winnings. You can verify these funds through any Bitcoin block explorer.
We utilize the Bitcoin blockchain to verify all transactions before they are credited to your account. Please double check that you sent BTC to the correct address listed in your account. If after 24 hours your deposit still has not been credited please contact support to assist you.
At the end of each game we will execute a series of Bitcoin transactions to move the BTC out of the game address and to the escrow addresses that allows the winners to withdraw the BTC. The Bitcoin blockchain is open and available for any user to monitor the addresses. Any BTC that is remaining due to their not being a winner will be sent to the next games address.
At the end of each game we will execute a series of Bitcoin transactions to move the BTC out of the game address and to the escrow addresses that allows the winners to withdraw the BTC. The Bitcoin blockchain is open and available for any user to monitor the addresses.
You will be notified within your account. You will then be able to use your funds to buy more tickets or withdraw the BTC to your personal BTC wallet.
This is an alert that notifies you of the correct words for each game after the game expires.
Everytime a jackpot is won we send out an alert to all users who have subscribed so they can login and see if they are the winner or if the winner was in their team!
To subscribe to FREE SMS winning alerts, please fill in your mobile phone number in the 'SMS Number' field in the Notification settings and save the changes. To unsubscribe, please uncheck the box next to the 'SMS Number' field and save the changes.
The site is updated after the game closes and we have verified the winning tickets were legitimate tickets. This will happen between 6 hours to 24 hours after the close of each game.
It is super easy! The results section lists the correct words in the correct order. If you selected the correct words in the correct order then you will be among the winners!
A seed phrase, seed recovery phrase or backup seed phrase is a list of words which store all the information needed to recover a Bitcoin wallet. Wallet software will typically generate a seed phrase and instruct the user to write it down on paper. If the user's computer breaks or their hard drive becomes corrupted, they can download the same wallet software again and use the paper backup to get their bitcoins back.
Great question! The reason we only allow users to guess at the first several words of a key phrase is we need to ensure they bought a valid ticket! We do not disclose the remainder of the phrase or the words that were used to create the remainder of the phrase. This guarantees that users can not bypass the system to steal the bitcoin in the address.